Frequently Asked Questions
Our FAQ page provides essential information to help you navigate your shopping experience at Foam and Stuff. From ordering procedures to delivery options, we aim to address your inquiries and ensure a smooth process.
How to Order from Foam and Stuff
Because all of our products are custom we use an invoice system.
Call or send us a note with measurements. We try to give pricing quickly but as we hammer out the details of your order, we might have to adjust pricing slightly. We can either send an invoice which links to a Stripe payment gateway.You can also come in to the work shop to pay.
All orders require a 50% deposit.
How Long Does It Take?
We strive to complete your orders within 2 weeks, ensuring you receive your items as quickly as possible. If for any reason this timeline cannot be met, we’ll communicate with you promptly to find a solution that works best.
Customer Support and Return Policy
Your satisfaction is our priority, and we want you to feel confident in your purchase. While custom-cut materials are non-refundable due to their personalized nature, we are always happy to address any concerns you may have. Please don’t hesitate to reach out—together, we’ll work towards a resolution that leaves you smiling!
Shipping Costs and Local Options
If you're in London or nearby, you're welcome to pick up your order—just give us a heads-up, and we’ll happily help load everything into your car.
For shipped orders, keep in mind that your foam will arrive compressed for easier transport. Once it’s delivered, unpack it right away and allow about 24 hours for it to fully expand to its original shape. Shipping within Ontario costs $10.00 for a single cushion, while shipping to other parts of Canada is $15.00. If you're ordering two cushions, the shipping cost increases by 50%. We’re here to make everything as seamless as possible, so don’t hesitate to reach out if you have any questions. We’re happy to help!
Need More Help?
If you have any additional questions or need assistance with your order, please don't hesitate to reach out to our customer service team. We're here to help!